Returns Policy
At F.P. Turners, we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items.
Items can be returned direct to F.P. Turners within 30 days. The 30 day return policy is ONLY valid for purchases online. If you make a purchase in our store, the returns policy is 14 days. Please include your receipt in the event of a return. This does not affect you statutory rights.
Could customers please note that we do not provide cash/credit card refunds on our products. However, we do offer to exchange or replace any item or customers can have a credit note to the value of the purchase which can be spent at any time. F.P. Turners cannot accept returns of earrings due to hygiene reasons and this does not affect your statutory rights.
For your benefit and security in the event of a return, we recommend that you send your goods back to F.P. Turners by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Alternatively, purchases can be returned to our store.
